Shipping Policy

Shipping & Turnaround

Production and shipping options can vary by product, decoration method, order size, destination, inventory, and current workload. Production time and carrier transit time are separate parts of the order timeline. Production time covers preparation of your custom order; carrier transit time begins after the completed order is transferred to the carrier. For shipped orders, the estimated delivery date shown at checkout already reflects the planned production and delivery timeline for that order.

For current production times, turnaround options, and cutoff information, see our Turnaround Times page. Turnaround begins when payment is received, subject to customer-caused delays, changes, pauses, approvals, and other timing conditions described in our Terms and Turnaround Times page.

Shipping Rates & Methods

Estimated delivery dates are shown during checkout based on your order and destination. Shipping charges are calculated during checkout or confirmed with you when additional arrangements are needed. Promotional or free-shipping offers, when available, are subject to the terms shown with the offer.

We primarily ship with UPS. If you prefer FedEx or USPS, please contact us before your order ships and we’ll review the available options. Expedited services may also be available when appropriate for your order; any applicable shipping charges are shown or confirmed before shipment.

We can ship to Alaska, Hawaii, P.O. Boxes, and APO/FPO addresses when supported by the available carrier service. Alaska and Hawaii shipments may require additional shipping charges based on destination, package size, weight, or selected service. If the shipping amount calculated at checkout does not cover the actual shipping cost, we may contact you after the order is placed to confirm and collect the additional shipping charge before shipment. Available carrier services may vary by destination.

Free Local Pickup in Los Angeles

You may select Local Pickup at checkout for free pickup at 2633 South Broadway, Los Angeles, CA 90007. For Local Pickup orders, the date shown at checkout is the estimated ready-for-pickup date. We’ll email or call you as soon as your order is ready for pickup.

Please follow the pickup information provided with your order or contact us before arriving. Any remaining balance must be paid before pickup. You may authorize another person, employee, courier, or representative to pick up the order on your behalf.

Pickup orders must be collected within 30 calendar days after the promised pickup or due date stated on the order or invoice, or after we notify you that the order is ready for pickup, whichever occurs first. If you need additional time, please contact us before the 30-day period expires so an alternate arrangement can be confirmed.

Tracking Information

Once your order ships, we’ll send you the tracking number and carrier information when tracking is available. Tracking updates may take up to 24 hours to appear in the carrier’s system after shipment.

Address Changes

Please provide a complete and accurate shipping address. If you need to make a change, contact us as soon as possible and we’ll make reasonable efforts to update it before shipment. Once a package has been transferred to the carrier, changes may be limited, unavailable, or subject to carrier requirements or fees.

If a package is returned, redirected, or requires correction because the address provided was incomplete or incorrect, additional carrier, address-correction, or reshipping charges may apply.

Lost, Stolen, or Delivered-but-Not-Received Packages

If tracking stops updating, your package appears to be lost, or tracking shows delivered but you cannot locate it, please check the delivery area, household members, neighbors, building staff, front desk, or mailroom when applicable, then contact us promptly.

For shipments arranged by Yes We Print, we’ll help review the tracking information and open a carrier claim or investigation when appropriate. If the shipment is confirmed lost or another covered shipping issue is established, we’ll determine the appropriate resolution based on the circumstances, which may include a reprint, replacement, refund, partial refund, credit, or another reasonable solution.

If you arrange pickup or shipment using your own carrier account, courier, delivery service, employee, or other authorized representative, the merchandise is considered delivered to you when it is released to that authorized party, and any later transportation claim should be made with that carrier or service.

Damaged, Missing, or Incorrect Shipments

If your package arrives damaged, contains an incorrect item, is missing items, or you notice another visible order issue, please notify us within 7 business days after delivery. Include your order number, a brief description, and clear photos when applicable. You can submit a claim through our claim form or email info@yesweprint.com.

For orders using merchandise supplied by Yes We Print, normal production variation may result in up to 3% fewer units due to decoration damage. You are charged only for the quantity actually delivered, and the difference is refunded or credited. A quantity variation within this allowance is not treated as a production defect.

If we confirm an issue that Yes We Print is responsible for, we’ll work to make it right at no cost to you in accordance with our Make-It-Right Guarantee and Return & Refund Policy. The appropriate solution depends on the circumstances and may include a reprint, replacement, refund, partial refund, credit, or another reasonable resolution.

Carrier & Supplier Delays

We work with shipping carriers, suppliers, and other service providers to produce and deliver custom orders. Occasionally, an event outside our reasonable control can affect the arrival of materials or the delivery of a completed order. Examples may include severe weather, transportation or carrier interruptions, supplier disruptions, shortages, power outages, labor disruptions, government actions, emergencies, or similar events.

When this happens, we’ll make reasonable efforts to reduce the impact where practical, such as checking available inventory, alternate suppliers, comparable merchandise, alternate carriers, or other reasonable options. If a materially different product substitution is needed, we’ll request approval when reasonably required.

This section applies when the delay is actually caused by circumstances outside Yes We Print’s reasonable control. It does not excuse a delay caused by Yes We Print’s own failure to act within the time reasonably required for the order.

Domestic & International Shipping

Our regular online ordering process currently supports shipping within the United States, including Alaska and Hawaii, with P.O. Box and APO/FPO delivery available when supported by the applicable carrier service. Alaska and Hawaii may require additional shipping charges as described above.

International shipping may also be arranged. For orders shipping outside the United States, please contact our team before ordering. Unless Yes We Print expressly agrees otherwise in writing, the customer is responsible for arranging and purchasing the international shipping label or carrier service and for all shipping charges, customs duties, taxes, brokerage fees, import fees, and other destination-related charges.

When international shipment is arranged using a shipping label, carrier account, freight forwarder, courier, or other transportation service provided or selected by the customer, the order is considered delivered to the customer when Yes We Print releases the package to that authorized carrier or service. After that release, the customer assumes the risk of transit delay, loss, theft, damage, customs delay, seizure, or other transportation-related issues and is responsible for pursuing any applicable carrier, insurance, customs, or freight claim.