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Terms for using our website and ordering custom printing, embroidery, apparel and related services from Yes We Print.
Welcome to Yes We Print. These Terms of Service ("Terms") govern your access to and use of yesweprint.com (the "Website"), our Design Studio, and all products and services provided by Yes We Print LLC, a California limited liability company ("Yes We Print," "we," "us," or "our").
By accessing our Website, creating an account, approving artwork, placing an Order, making payment, or otherwise using our Services, you agree to these Terms and the policies incorporated into them, including our Privacy Policy, Return & Refund Policy, Shipping Policy, Make-It-Right Guarantee, and Customer-Supplied Garments & Merchandise Policy. If you do not agree, do not use our Services or place an Order.
Plain English: These are the rules that apply when you use our website or order custom products from us. Our linked policies are part of these Terms.
For purposes of these Terms:
To use our Services, you must be at least 18 years old and legally capable of entering into a binding agreement. A person between 13 and 17 may use our Services only with the supervision and consent of a parent or legal guardian who accepts these Terms on that person's behalf. Children under 13 may not place Orders.
You may need to create an account to access certain features. You agree to provide accurate information, keep it current, maintain the confidentiality of your credentials, and accept responsibility for activity occurring through your account.
Notify us immediately at info@yesweprint.com if you believe your account has been accessed without authorization. We are not responsible for losses caused by your failure to reasonably safeguard your credentials.
You may close your account by contacting us. We may suspend or terminate accounts for fraud, abuse, nonpayment, violations of these Terms, or activity creating legal or security risks, as further described in Section 24.
Yes We Print provides custom apparel and branded merchandise services, including:
Product availability depends on manufacturer, distributor, and supplier inventory. We may add, modify, or discontinue Services or products from time to time.
Orders may be placed through our Website, Design Studio, phone, email, sales representatives, or our quote form. See How to Order for available ordering methods.
All Orders are subject to acceptance by Yes We Print. We may refuse, pause, or cancel an Order because of product unavailability, obvious pricing or system errors, suspected fraud, payment problems, inability to verify necessary information, intellectual-property concerns, unlawful Content, or other reasonable business or legal reasons.
Prices are stated in U.S. dollars unless otherwise indicated. Prices may change, but an accepted Order will generally be governed by the price confirmed for that Order. We reserve the right to correct obvious pricing, calculation, or system errors before Production.
Payment is required in full before Production unless Yes We Print has approved different payment terms in writing. Production times, turnaround options, cutoff times, and the applicable turnaround clock are governed by Section 8 and our Turnaround Times page.
Customers are responsible for applicable sales taxes, duties, customs charges, brokerage fees, or similar governmental charges. Prices exclude sales tax. We charge California sales tax unless valid and complete resale or other exemption documentation recognized under California law is on file before invoicing. Federal nonprofit status by itself does not necessarily exempt a purchase from California sales tax. For online Orders, if tax is charged and you subsequently provide valid exemption documentation for that Order, contact us promptly so we can review whether an adjustment or refund of tax is appropriate under applicable law.
Promotions are subject to their individual terms, expiration dates, and exclusions and may not be combined unless expressly stated.
If we agree in writing to begin Production after receiving only a partial deposit, the remaining balance must be paid in full before the Order is picked up or shipped. We may hold a completed Order until the balance is paid. A completed Order that remains unpaid, uncollected, or undeliverable may also be handled under Section 9.5.
When we provide a proof, mockup, artwork approval, or production specification, you are responsible for reviewing it carefully before approval. Your approval authorizes us to produce the Order according to the approved specifications.
You are responsible for checking spelling, grammar, names, numbers, artwork, indicated colors, design size and placement, garment style and color, quantities, sizes, and other Order details shown for approval. Errors contained in Customer-provided or Customer-approved artwork generally do not qualify as Yes We Print production defects.
Digital displays, phones, monitors, and electronic proofs may display colors differently from physical inks, threads, fabrics, and garments. Reasonable differences between an electronic representation and the finished physical product are not automatically defects.
Design Studio mockups are illustrations and are provided for visual reference only. The same design may appear proportionally larger on smaller garments and proportionally smaller on larger garments, such as 2XL, 3XL, or other extended sizes. Unless otherwise specifically requested and confirmed, the same print dimensions may be used across different garment sizes. Where a production proof states the actual print dimensions in inches, those stated dimensions control over the apparent size or scale shown on a screen mockup.
Quotes, mockups, proofs, roster submissions, approvals, and changes may be communicated through the Order link, Design Studio checkout, email, or text message associated with the Order. Clicking an approval control or replying with words such as "I approve" constitutes authorization to proceed. If instructions conflict, the most recent written instruction or approval that Yes We Print confirms and can reasonably act upon controls. Phone calls and social-media messages may be informational until confirmed in writing. A person you designate as an Order contact, or a person using the Order link or contact information you authorized for the Order, may be treated as authorized to communicate Order decisions on your behalf.
Names, numbers, sizes, spellings, and other personalization details must be submitted in writing. We reproduce them as submitted, including capitalization, punctuation, and accents. You are responsible for checking rosters for accuracy, duplicate numbers, size mismatches, and spelling. Changes requested after approval may be treated as a new Order or additional work at then-current pricing and minimums. Unless quoted otherwise, one decoration size may be used across garment sizes, so a design may appear proportionally larger on youth sizes and smaller on larger adult sizes. Manufacturer size charts are approximate, and decorated items cannot be exchanged solely for a different size.
You are responsible for communicating in writing before Production any specific requirements for decoration size, placement, color, or other material specifications, including Pantone® (PMS) numbers when a specific color reference is required. When a specification is not provided or shown in an approved proof, you authorize our production team to use professional judgment and standard production practices. Reasonable decisions concerning unspecified details are not, by themselves, defects, misprints, or grounds for a refund or reprint. This does not limit a claim for a genuine production error or a result that materially differs from an approved written specification.
Production times, turnaround options, and cutoff times are shown on our Turnaround Times page and, where applicable, at checkout. Turnaround begins when payment is received, subject to Section 8.2.
The turnaround option selected and confirmed for your Order applies to that Order. For Orders placed by phone, email, text message, other messaging channels, or in person, the applicable turnaround should be reflected in the Order, invoice, or other written Order confirmation.
Production times and expedited options may change based on seasonal demand, holidays, current production schedules, product availability, order requirements, or other operational conditions. Rush, Super Rush, same-day, or other expedited production may be available depending on the product, inventory, artwork readiness, and current production capacity. See our Turnaround Times page for current details.
Late artwork approval, incomplete information, delayed Customer responses, Customer-requested changes, changes requested after mockup or artwork approval, payment delays, unavailable Customer-specified merchandise, or other Customer actions may extend the production or completion date.
A Customer request to pause, hold, or temporarily stop an Order for any reason requires approval from Yes We Print. We may be unable to approve a pause or hold once production has begun, merchandise or materials have been ordered, screens or other production setups have been prepared, or other production costs have been incurred. If a pause or hold is approved, the original production or completion date is no longer guaranteed, and a new estimated completion date may be provided based on our production schedule when the Order resumes.
Custom printing and embroidery involve mechanical and manual processes. Reasonable variations may occur in print or embroidery placement, ink or thread color, garment shade, dimensions, appearance, fabric characteristics, sizing, and manufacturing lots. Minor variations consistent with normal custom-decoration and garment-manufacturing tolerances are not automatically defects.
Because blank garments can occasionally be damaged during decoration, the quantity delivered may be up to 3% less than the quantity ordered (rounded down to the nearest whole item). You will be charged only for units actually delivered, and any applicable difference will be refunded or credited. A shortfall within this tolerance is not a defect and does not make the remainder of the Order eligible for refund. Shortfalls beyond this tolerance will be handled as a claim under Section 10.
We may agree to decorate Customer-Supplied Goods. Our decoration price does not insure or include the value of Customer-Supplied Goods. Because we did not source or manufacture those items, the Customer accepts the additional risks described below. Customer-Supplied Goods are also subject to our Customer-Supplied Garments & Merchandise Policy, which provides additional requirements and details for merchandise supplied by the Customer.
We cannot guarantee an exact color match between digital artwork, screen displays, Pantone® (PMS) references, printed ink, embroidery thread, or separate production runs.
If you require a specific Pantone® color, you must provide the exact PMS code in writing before production. Yes We Print will use its professional judgment and commercially reasonable efforts to match the requested color as closely as practical. We generally use physical Pantone color books as the primary reference for PMS matching rather than relying solely on colors displayed on a computer, phone, or other digital screen.
Colors displayed on electronic devices are not reliable representations of final production colors. The same PMS color may appear different from one screen to another because of differences in screen calibration, brightness, resolution, display technology, color settings, and other factors.
Customers should also understand that the same ink or thread color may appear visually different when applied to different garments or materials. Garment color, fabric composition, texture, thickness, weave, finish, and other characteristics can affect the perceived final color. For example, the same ink may appear somewhat different on 100% cotton, cotton/polyester blends such as 50/50, lightweight cotton, heavyweight cotton, preshrunk garments, or other fabrics. The appearance of a color may also vary under different lighting conditions.
Unless an exact PMS code or other specific color requirement is provided and accepted before production, Yes We Print will use its professional judgment to select and produce the closest appropriate color based on the artwork, available production information, physical color references, garment, material, and printing or embroidery method. Reasonable color variation resulting from these factors is not considered a production defect.
If you want a reorder to match a previous Order in decoration size, color, or placement, you must tell us when placing the reorder and, when practical, provide a previously produced sample. Even with a prior sample, exact matching between separate production runs cannot be guaranteed. Reorders are priced at then-current rates.
If a selected blank, color, size, or decoration method becomes unavailable or unsuitable, we may propose a comparable alternative and disclose any material price difference. We will not make a materially different substitution to an approved garment, product, color, size, material, or decoration method without Customer approval.
Approval is not required merely because we source the same approved item from a different supplier or distributor, or make a non-material sourcing or production adjustment that does not materially change the approved product or specification. If Customer approval is required and the Customer does not respond, the Order timeline may be extended.
Shipping terms and rates are further described in our Shipping Policy. Yes We Print uses third-party carriers, including UPS, FedEx, USPS, and other transportation providers.
You are responsible for providing a complete and accurate delivery address and other information reasonably necessary to ship the Order. Additional costs or delays resulting from inaccurate, incomplete, or missing Customer information may be the Customer's responsibility.
For pickup Orders, you are responsible for collecting the Order after being notified that it is ready or after the promised pickup date stated on your invoice has been reached. Pickup by you or by a courier, employee, representative, or other person authorized by you constitutes delivery to you.
Before sending a courier, driver, rideshare driver, or other private pickup service, please notify Yes We Print of the expected pickup time (ETA) and provide the person collecting the Order with your Order number. This helps our team locate and prepare your Order for timely handoff. You are responsible for ensuring that anyone collecting an Order on your behalf has the correct Order number and pickup information.
Yes We Print relies on third-party suppliers, manufacturers, distributors, and shipping carriers—including UPS, FedEx, USPS, and other transportation providers—to receive blank garments, merchandise, materials, and supplies and to deliver completed Orders.
Circumstances outside our reasonable control may affect our ability to receive materials, produce an Order, or deliver it on time. These circumstances may include carrier or supplier delays, inventory shortages, transportation disruptions, severe weather, fire, flood, natural disasters, accidents, power outages, labor disruptions, government actions, emergencies, or similar events. A delay in materials arriving to Yes We Print may delay Production, and a delay after a completed Order is tendered to a carrier may affect final delivery.
Yes We Print is not responsible for delays or failures caused by circumstances outside our reasonable control. We will, however, make reasonable efforts to minimize the impact, which may include using available inventory, sourcing from another supplier, using an alternative carrier or shipping method, or proposing another reasonable solution. Materially different substitutions remain subject to Section 8.7.
If a shipment is lost or visibly damaged in transit, notify Yes We Print promptly and preserve the packaging and merchandise when reasonably possible. We may require photographs or other information needed to pursue a carrier claim. Remedies for carrier loss or damage are subject to the circumstances of the shipment, the carrier's rules, our Shipping Policy, and applicable law. A carrier delay or loss does not automatically make merchandise already delivered, accepted, used, or distributed eligible for refund.
Once an Order is completed, the Customer is responsible for providing the information and cooperation reasonably necessary for Yes We Print to deliver or release the Order.
For pickup Orders, the Customer must collect the Order within 30 calendar days after the promised pickup or due date stated on the Order or invoice, or after Yes We Print notifies the Customer that the Order is ready for pickup, whichever occurs first.
For shipping Orders, the Customer must provide a complete and valid shipping address and any other information reasonably required to ship the Order. If Yes We Print requests missing or corrected shipping information and the Customer does not provide it or otherwise stops communicating with us, the completed Order may remain at our facility pending the Customer's response.
Because Yes We Print has limited warehouse and storage capacity, we cannot store completed Orders indefinitely. If a completed Order remains at our facility for more than 30 calendar days after we notify the Customer that the Order is ready or request the information necessary to deliver it, and the Customer has not communicated with us and received confirmation of an alternative pickup, shipping, or storage arrangement, the Order will be considered unclaimed and abandoned by the Customer.
After the applicable 30-day period, Yes We Print is not responsible for continued storage, loss, damage, or deterioration of the merchandise. Yes We Print may, at its discretion, recycle, dispose of, or otherwise remove the merchandise from its facility without further liability to the Customer.
An Order becoming unclaimed or abandoned does not entitle the Customer to a refund, credit, replacement, or reprint. Amounts already paid remain non-refundable because the merchandise was custom-produced and the Order was completed.
If the Customer needs additional time to arrange pickup or provide shipping information, the Customer must contact Yes We Print before the 30-day period expires. Any extended storage or alternative delivery arrangement must be confirmed by Yes We Print.
Plain English: Once your Order is ready, we cannot store it indefinitely. If you do not pick it up, do not provide the information we need to ship it, or stop communicating with us for more than 30 days after notification, we may consider the Order abandoned and recycle, dispose of, or otherwise remove it. No refund, credit, replacement, or reprint will be provided for an Order abandoned in this manner.
Because Custom Merchandise is made specifically for individual Customers and generally cannot be resold, returns and refunds are limited. Full operational details are also provided in our Return & Refund Policy and Make-It-Right Guarantee.
Custom Merchandise is generally not returnable or refundable because of change of mind, an event being canceled or changed, merchandise no longer being needed, incorrect quantities or sizes selected by the Customer, dissatisfaction with Customer-approved artwork, Customer-provided artwork errors, preference regarding garment fit or feel, failure to distribute or use the merchandise, or other circumstances unrelated to a verified Yes We Print error.
Nothing in these Terms limits rights that cannot lawfully be waived.
If Yes We Print makes a verified production error—including a material misprint, incorrect item, production damage, missing quantity, or other material failure to produce the Order according to approved specifications—we will provide an appropriate remedy under these Terms and our applicable policies.
Depending on the circumstances, a remedy may include correction, reprint, replacement of missing or Affected Items, store credit, partial refund for Affected Items, or refund of Affected Items. A problem affecting only part of an Order does not automatically make the entire Order eligible for refund.
Visible production problems, shortages, incorrect products, defects, or other Order claims must be reported through our designated claim process within 7 business days after delivery or pickup. You must provide the Order number, a description of the issue, and photographs or other reasonable evidence requested by Yes We Print. Failure to provide reasonable evidence or make Affected Items available for inspection may prevent us from verifying the claim.
Customers are responsible for inspecting the entire Order promptly after receipt and before the merchandise is distributed, resold, given away, delivered to the Customer’s own clients or customers, altered, washed, worn, or otherwise used. If an issue is reasonably visible upon inspection, the Customer must report it before distributing or using the affected merchandise.
If the Customer distributes, resells, gives away, or otherwise transfers merchandise to third parties before inspecting it, the Customer assumes responsibility for recovering any Affected Items required for inspection, return, reprint, credit, or refund. The fact that merchandise has already been provided to the Customer’s clients, customers, employees, event attendees, or other third parties does not eliminate any return or inspection requirement and does not entitle the Customer to retain the merchandise while receiving a refund.
Yes We Print is not responsible for the Customer’s costs or losses associated with retrieving, collecting, replacing, transporting, or shipping merchandise that the Customer distributed before identifying and reporting a reasonably visible issue. This includes costs or claims arising between the Customer and the Customer’s own clients or other third parties. Any remedy approved by Yes We Print remains subject to these Terms and our Return & Refund Policy.
When merchandise must be returned to Yes We Print for a refund, claim, inspection, reprint, replacement, or other resolution, the Customer is responsible for making the merchandise available and returning it to Yes We Print in accordance with our return instructions.
Yes We Print is not responsible for traveling to the Customer’s home, business, event location, or any other address to retrieve or pick up merchandise being returned. A Customer’s inability, lack of time, scheduling conflict, distance, or other inconvenience does not transfer responsibility for returning the merchandise to Yes We Print and does not eliminate any applicable return requirement.
Depending on the circumstances and the reason for the return, Yes We Print may provide a prepaid shipping label or another approved return method. If a prepaid label is provided, the Customer remains responsible for properly packaging the merchandise and delivering the package to the designated carrier or arranging pickup directly with that carrier when available.
Unless Yes We Print expressly agrees otherwise in writing, we are not required to dispatch an employee, driver, courier, or other representative to the Customer’s location to retrieve merchandise.
A refund that requires return of merchandise will not be issued until the required merchandise has been returned to and received by Yes We Print, subject to the other provisions of these Terms.
If a refund is approved for merchandise that has already been delivered or picked up, all merchandise covered by that refund MUST be returned to Yes We Print before the refund is issued.
If only part of an Order is approved for refund, all items included in that refunded portion must be returned before that refund is issued. When an approved claim resulted from our verified error, Yes We Print will provide return instructions and, where appropriate, a prepaid return label or other reasonable return method.
A Customer cannot keep merchandise and also receive a refund for that same merchandise unless Yes We Print expressly authorizes otherwise in writing or applicable law requires otherwise. Refund processing begins only after required merchandise has been returned and received by Yes We Print.
Plain English: If we approve a refund for products you already received, the products covered by that refund must come back to us before we issue the refund. You cannot keep the same merchandise and also receive its refund.
Merchandise for which a refund is requested must be returned substantially in the condition in which it was received and, except where the nature of the claimed defect reasonably required limited inspection or testing, must not have been worn, used, washed, altered, distributed, given away, resold, transferred to event attendees, employees, customers, team members, or other third parties, consumed, or disposed of.
Merchandise that has been used, worn, distributed, given away, resold, transferred, consumed, or disposed of is generally not eligible for a monetary refund. Use or distribution of some items does not necessarily waive a valid claim concerning separate Affected Items that remain returnable.
A Customer may not receive more than one complete remedy for the same Affected Items. For example, a Customer cannot retain a satisfactory replacement or reprint and also obtain a refund for the same merchandise unless Yes We Print expressly agrees otherwise in writing or applicable law requires otherwise.
Customers should disclose important event dates or hard deadlines before placing an Order. A requested event date is not automatically a guaranteed completion or delivery date unless Yes We Print expressly confirms the deadline as guaranteed in writing as part of the Order.
If an Order is delayed because of a verified Yes We Print error and the delay materially affects part of the Order, contact us immediately. Depending on the circumstances, an appropriate remedy may apply to the affected portion. A delay affecting part of an Order does not automatically entitle the Customer to a refund of merchandise that was completed, accepted, picked up, delivered, used, or distributed.
A Customer may accept, pick up, or take possession of completed or partially completed merchandise while additional decoration, production steps, or other portions of the Order remain unfinished or in Production. This includes merchandise that has received only part of the ordered decoration, such as a front print when a back, sleeve, or other decoration is still pending. Acceptance, pickup, possession, or use of any such merchandise does not automatically cancel, pause, modify, or reduce the Customer's obligation for the remaining Production.
If the Customer no longer wants Yes We Print to complete the unfinished decoration or remaining portion of the Order, the Customer must immediately and clearly request that Yes We Print stop Production. A request to stop Production is not effective unless and until Yes We Print agrees to and confirms the request.
Unless Yes We Print confirms that Production has been stopped, Yes We Print may continue and complete the Order as originally approved. If the Customer takes or uses completed or partially completed merchandise without requesting and receiving confirmation that the remaining Production should be stopped, the Customer may not later treat the unfinished or subsequently completed portion as canceled merely because the merchandise was needed for an event, was used before completion, or the Customer later changed their mind.
Once Yes We Print continues or completes the remaining Production, the applicable cancellation and refund restrictions apply, even if the Customer no longer needs, wants, or picks up the remaining merchandise.
If a Customer accepts part of an Order but does not instruct Yes We Print to stop or cancel the remaining Production, we may continue Production. The Customer remains responsible for merchandise, materials, labor, decoration, and other Order-specific costs incurred before cancellation is accepted. A Customer cannot wait until remaining merchandise has been produced and then cancel solely because it is no longer needed.
If a Customer accepts merchandise after becoming aware of a delay and subsequently wears, uses, distributes, gives away, resells, transfers, consumes, or otherwise disposes of that merchandise, those units generally are not eligible for monetary refund. This does not prevent the Customer from reporting a separate legitimate production defect.
To the maximum extent permitted by law, Yes We Print is not responsible for consequential or indirect losses arising from a production or delivery delay, including lost event revenue, ticket costs, venue expenses, advertising costs, lost profits, lost business opportunities, or the cost of obtaining substitute merchandise elsewhere.
An Order may generally be canceled for a full refund if cancellation is received before blanks or materials have been ordered or allocated and before Production or Production preparation has begun.
Once garments or materials have been ordered or allocated, artwork preparation has begun, screens or embroidery files have been prepared, or Production has otherwise started, cancellation may be denied or any refund may be reduced by costs already incurred. These costs may include blank garments and merchandise, supplier or restocking charges, artwork preparation, digitizing, screens and films, setup, labor, completed decoration, shipping, and other nonrecoverable Order-specific expenses.
Rush, super-rush, same-day, and similarly expedited Orders may enter Production or incur Order-specific costs immediately and may therefore become non-cancellable sooner than standard Orders.
To request cancellation, contact us immediately at info@yesweprint.com or (877) 807-4909. A cancellation request is not effective until confirmed by Yes We Print. We will make reasonable efforts to review cancellation requests promptly during business hours, and we will not charge for Order-specific costs we could reasonably avoid after accepting a cancellation.
If Yes We Print approves a reprint, replacement, correction, credit, or refund, the remedy is intended to address the verified problem with the Affected Items. Customers must reasonably cooperate with return, inspection, documentation, or other reasonable claim-verification requirements.
A replacement or reprint does not automatically create a new right to a monetary refund for the original Affected Items once the verified problem has been satisfactorily corrected. Reprint and replacement turnaround depends on product availability, supplier availability, and production capacity.
You retain ownership of original artwork, logos, designs, and other Content you submit to us, subject to any rights held by third parties.
By submitting Content, you grant Yes We Print a limited, non-exclusive, royalty-free license to reproduce, modify as reasonably necessary for Production, digitize, separate, store, and otherwise use the Content to fulfill your Order, support permitted reorders, and display finished products as described in Section 14.9.
You represent and warrant that you own or have permission to use Content submitted to us and that your use does not violate applicable law or third-party Intellectual Property Rights, privacy rights, or publicity rights.
Important for custom apparel: If you submit a logo, photograph, lyric, quote, character, team mark, brand, or other protected material belonging to someone else, you are responsible for having the rights or permission necessary to use it.
We may refuse, pause, or cancel Production if we reasonably believe Content is unlawful, infringes third-party rights, creates legal risk, or otherwise violates these Terms.
If we receive a credible claim that your Content infringes another person's rights, including a DMCA notice, we may suspend, pause, or cancel the affected Order pending resolution. See Section 25.
If Yes We Print creates or materially modifies artwork for you without a separate design fee, Yes We Print retains ownership of that created artwork, and you may use it on products ordered from Yes We Print. If you pay a separate design fee specifically for creation of final artwork, then once the applicable Order and design fee are paid in full, we assign to you our rights in the final approved artwork created specifically for you, excluding Design Studio Assets, stock or licensed elements, fonts, preliminary concepts, unused drafts, Production Files, and our pre-existing materials. Third-party stock or licensed elements remain subject to their applicable licenses.
Production Files and production materials created, prepared, or used by Yes We Print to manufacture an Order remain the property of Yes We Print. This includes, without limitation, screen-printing screens, exposed screens, films/film positives, separations, embroidery digitizing files, machine files, setup files, production templates, and other production materials or files.
For screen printing specifically, screens are reusable production equipment and are not created as Customer-owned property. After an Order is produced, a screen may be reclaimed, cleaned, re-coated, and reused for other designs or Orders. Yes We Print is not required to preserve a Customer’s design on a screen for future Orders, nor are we required to provide or transfer the physical screen, film, or other production materials to the Customer.
Payment of screen, setup, digitizing, artwork-preparation, or similar charges does not constitute the purchase of or transfer ownership of these Production Files or production materials. Such charges cover the labor, preparation, setup, and production services necessary to produce the Order.
At our discretion, we may provide certain digital Production Files, such as a digitized embroidery file, for a separate fee. Unless Yes We Print expressly agrees otherwise in writing, physical screens, films, and other reusable production materials are not provided or sold to Customers.
This does not affect the Customer’s ownership of the Customer’s underlying artwork, logo, trademark, or other Content.
Design Studio Assets are owned by Yes We Print or its licensors and are licensed to you only as permitted for use with our Services. You do not acquire ownership of or exclusive rights in Design Studio Assets merely because they are included in a design.
Unless you opt out, you grant Yes We Print a non-exclusive, royalty-free license to photograph and display finished products we produce for you, including your Content as it appears on those products, on our website, social media, portfolio, and marketing materials to show our work. We will not state or imply that you endorse Yes We Print without permission. To opt out of future portfolio or marketing use, note it on your Order or email info@yesweprint.com. We will make reasonable efforts to honor an opt-out for future uses and to remove existing digital portfolio uses upon request where reasonably practical.
We may retain artwork and Production Files for a period after an Order to facilitate reorders, but we are not required to retain them for any particular period unless agreed in writing. Screens may be reclaimed after an Order is completed. Customers should retain their own copies of Customer Content.
Before printing school, district, collegiate, professional league, team, brand, character, or other protected names, logos, or materials, we may require written authorization from the rights owner or licensing agent and may hold or cancel an affected Order until authorization is provided. You are responsible for obtaining permissions required for identifiable persons shown in Customer Content, including any legally required consent for minors. If we refuse or cancel an Order for Content-related reasons, any refund may be reduced by documented nonrecoverable work or costs already incurred, to the extent permitted by law.
Website content that is not Customer Content—including Yes We Print branding, text, photographs, graphics, software, layouts, and other materials—is owned by Yes We Print or our licensors and is protected by applicable intellectual-property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our Website for browsing, placing Orders, and using our Services as intended. Without our written permission, you may not reproduce or distribute protected Website content, use our trademarks or branding, create unauthorized derivative works, scrape protected Website content, or reverse engineer our Services except where applicable law expressly permits it.
You may not use our Website or Services to violate applicable law, infringe third-party rights, commit fraud, impersonate others, distribute spam or malicious software, interfere with our systems, gain unauthorized access, scrape protected Website content without authorization, or otherwise misuse our Services. We may suspend access, cancel affected Orders, or take other lawful action for violations.
Yes We Print stands behind its workmanship and will address verified production defects in accordance with these Terms and our applicable Make-It-Right Guarantee.
Except for express warranties provided by Yes We Print and to the maximum extent permitted by applicable law, the Services are provided "AS IS" and "AS AVAILABLE." We disclaim warranties that may legally be disclaimed, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
This section limits certain types and amounts of liability to the maximum extent permitted by law.
To the maximum extent permitted by law, Yes We Print's aggregate liability arising from or relating to a specific Order will not exceed the amount actually paid to Yes We Print for the specific Order giving rise to the claim.
To the maximum extent permitted by law, Yes We Print and its officers, employees, agents, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, event expenses, loss of goodwill, loss of data, or the cost of substitute products or services.
These limitations do not apply to liability that cannot legally be limited or excluded, including where applicable liability resulting from fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.
Customers should contact Yes We Print first regarding an Order problem so that we have a reasonable opportunity to investigate and resolve it. Filing a payment dispute or chargeback does not alter return requirements applicable to merchandise for which a refund is sought.
If a chargeback or payment dispute is filed, Yes We Print may provide the payment processor, card issuer, bank, or other financial institution with relevant Order documentation, including Order details, proof approvals, communications, invoices, production records, photographs of the finished Order, shipping records, delivery confirmation, pickup records, and applicable Terms and policies. We reserve rights available under applicable law concerning fraudulent, abusive, or improper chargebacks.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Yes We Print and its officers, directors, employees, agents, and affiliates from third-party claims, damages, liabilities, losses, and reasonable costs arising from your Content, your violation of these Terms, your violation of applicable law, false or inaccurate information you provide, or your infringement of third-party rights.
We reserve the right to assume the exclusive defense and control of a matter subject to indemnification, and you agree to reasonably cooperate with that defense.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 22 and applicable law, any claim that is not subject to arbitration must be brought exclusively in the state or federal courts located in Los Angeles County, California, and you and Yes We Print consent to the personal jurisdiction of those courts. This does not prevent either party from bringing an individual claim in small claims court or a consumer from bringing or defending a claim in another venue when applicable law requires it.
This section affects legal rights and provides for individual binding arbitration of covered disputes, subject to the exceptions and opt-out right below and to applicable law. This section should be reviewed by qualified California counsel before publication.
Before initiating formal proceedings, you and Yes We Print agree to attempt in good faith to resolve the dispute informally. Contact us at info@yesweprint.com with enough information for us to understand the dispute. Unless applicable law requires otherwise, the parties will allow at least 30 days for informal resolution before initiating arbitration.
Unless prohibited by applicable law or covered by an exception below, disputes arising from these Terms or the Services will be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules if you are an individual using the Services primarily for personal, family, or household purposes, and otherwise under its Commercial Arbitration Rules (together, the "AAA Rules"). The Federal Arbitration Act governs this Section 22. For consumers, any hearing will be held remotely or in the county where you reside; for all other Customers, any hearing will be held remotely or in Los Angeles County, California. Arbitration will be decided by a single arbitrator.
To the extent enforceable under applicable law, you and Yes We Print agree to resolve covered disputes on an individual basis and not through a class, collective, or representative proceeding.
Small-claims matters and other claims that applicable law permits to proceed outside arbitration remain excluded from this requirement. Claims seeking appropriate relief to protect intellectual property, confidential information, or trade secrets may also proceed as permitted by applicable law. Claims for public injunctive relief are handled as described in Section 22.8.
You may opt out of this arbitration provision by providing written notice to Yes We Print LLC, Attn: Legal, 2633 South Broadway, Los Angeles, CA 90007 within 30 days after first accepting this arbitration provision, or within any longer period required by applicable law. Your notice should include your name, address, and a clear statement that you are opting out of arbitration.
Payment of filing, administrative, and arbitrator fees is governed by the AAA Rules. For consumer disputes, Yes We Print will pay fees and costs the AAA Rules require the business to pay when due. Each party is responsible for its own attorneys' fees and costs unless the arbitrator awards them under applicable law.
The arbitrator has authority to resolve disputes concerning interpretation, applicability, or enforceability of this Section 22, except that a court will decide issues that applicable law requires a court to decide, including enforceability questions concerning Sections 22.3, 22.8, or 22.9 where applicable.
Nothing in this Section 22 waives a right you may have to seek public injunctive relief under California law. Any claim for public injunctive relief that applicable law requires to be decided by a court will be severed and handled by the appropriate court, subject to any lawful stay while arbitrable claims are resolved.
If 25 or more similar demands for arbitration are filed against Yes We Print by or with the assistance of the same or coordinated counsel or organizations, the demands will be administered under the AAA's applicable mass-arbitration procedures and supplementary rules. Any batching or coordinated procedures will apply only to the extent permitted by those rules and applicable law.
If the class-action waiver in Section 22.3 is found unenforceable for a particular claim or request for relief, that claim or request will proceed as required by applicable law and, where appropriate, in the court venue described in Section 21.
We may update these Terms to reflect changes in our business, Services, policies, or legal requirements. The version applicable to an Order is generally the version presented or published when the Order was placed, except where changes are required by law or expressly agreed otherwise.
When required by applicable law, we will provide appropriate notice of material changes. Continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by law.
You may stop using our Services and close your account at any time by contacting us. Closing an account does not cancel an existing Order or relieve you of outstanding obligations.
We may suspend or terminate access to the Services if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive behavior, failed to pay amounts due, submitted unlawful or infringing Content, or created a security or legal risk.
Sections that by their nature should survive termination—including provisions concerning intellectual property, disclaimers, limitation of liability, payment obligations, indemnification, governing law, and dispute resolution—will survive.
We respect the intellectual-property rights of others. If you believe material on our Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act ("DMCA").
A DMCA notice should include the information required by applicable law, including:
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Make-It-Right Guarantee, Customer-Supplied Garments & Merchandise Policy, and other policies expressly incorporated into an Order, constitute the agreement between you and Yes We Print concerning the Services.
If a specific written Order term expressly conflicts with a general policy provision, the specific written Order term controls for that Order to the extent of the conflict, unless applicable law requires otherwise. If our Return & Refund Policy, Shipping Policy, Make-It-Right Guarantee, or Customer-Supplied Garments & Merchandise Policy conflicts with these Terms, these Terms control to the extent permitted by applicable law.
If a provision is found invalid or unenforceable, it will be limited or modified only to the extent necessary, and the remaining provisions will remain effective.
Failure to enforce a provision on one occasion does not waive our right to enforce it later. Any waiver must be in writing to be effective.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or as otherwise permitted by law.
Yes We Print is not responsible for failure or delay caused by circumstances beyond our reasonable control, including circumstances affecting our suppliers, manufacturers, distributors, or transportation carriers. Examples include severe weather, natural disasters, fire, flood, war, civil unrest, government action, epidemics, pandemics, labor disruptions, utility failures, cyberattacks, supplier or manufacturer disruptions, shortages of materials, transportation interruptions, carrier failures, or similar events outside our reasonable control.
When reasonably practical, we will make efforts to reduce the impact of such events, including using available inventory, alternate suppliers, comparable approved merchandise, or alternate transportation methods. These efforts do not guarantee that an original production or delivery date can be maintained.
These Terms do not create a partnership, joint venture, employment, franchise, or agency relationship between you and Yes We Print.
By using our Services, you consent to receiving electronic communications concerning your account, Orders, transactions, policies, and Services to the extent permitted by law. Electronic communications may satisfy legal requirements that communications be in writing. This does not by itself constitute consent to receive marketing text messages or prerecorded or autodialed marketing calls where separate consent is required. Website chat, calls, messages, and related communications may be recorded or processed by our service providers for customer service, Order records, quality, security, and analytics as described in our Privacy Policy.
These Terms are written in English. Any translation is provided for convenience. To the extent permitted by law, the English version controls if there is a conflict.
Headings, "Plain English" summaries, and FAQ answers are provided for organization, convenience, and reference and do not independently alter the meaning of these Terms. If a summary or FAQ answer conflicts with the full text of these Terms, the full text controls.
A courtesy accommodation, exception, credit, discount, reprint, refund, or other resolution provided in one situation does not amend these Terms or create an obligation to provide the same accommodation in another situation. Any exception to a policy must be expressly authorized by Yes We Print and remains subject to applicable law.
If you have questions about these Terms, an Order, or a policy, please contact us:
For legal notices, please use the mailing address above and mark correspondence "Attn: Legal."
How we collect, use, and protect your personal information.
Read policy →Eligibility, mandatory returns, claims, refunds and custom-order rules.
View details →Shipping methods, delivery information, carrier delays and related terms.
View details →Requirements, production risks and claims for merchandise you provide to us.
View policy →Our commitment to making our website accessible to everyone.
Read more →How our workmanship guarantee and approved remedies apply.
View guarantee →Our team is here to answer questions about orders and our policies.
