Terms of Service

1. Agreement & Acceptance

Welcome to Yes We Print. These Terms of Service ("Terms") govern your access to and use of the website at yesweprint.com (the "Website"), our Design Studio, and all products and services we provide (collectively, the "Services"). The Services are operated by Yes We Print LLC, a California limited liability company.

By accessing our Website, creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

2. Definitions

In these Terms:

• "We," "us," "our," or "Yes We Print" means Yes We Print LLC.
• "You" or "your" means the person accessing or using the Services, or the entity on whose behalf you're acting.
• "Services" means our Website, Design Studio, products (custom apparel and merchandise), and related services.
• "Content" means any text, images, artwork, logos, designs, or other materials submitted or uploaded by you.
• "Order" means any purchase of products or services from us.
• "Intellectual Property Rights" means copyrights, trademarks, patents, trade secrets, and similar rights.

3. Eligibility

To use our Services, you must:

• Be at least 18 years old, OR be between 13 and 17 and have the supervision and consent of a parent or legal guardian who agrees to these Terms on your behalf
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our Services under applicable law

Children under 13 may not place orders. If you are a parent or guardian and believe your child under 13 has placed an order, please contact us and we will take appropriate action.

4. Account Registration

4.1 Creating an Account

You may need to create an account to access certain features or place orders. When you register, you agree to:

• Provide accurate, current, and complete information
• Keep your information updated
• Maintain the confidentiality of your password
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized use at info@yesweprint.com

4.2 Account Security

You are responsible for maintaining the security of your account. We are not liable for any loss or damage from your failure to safeguard your account credentials. We recommend using a strong, unique password and logging out at the end of each session.

4.3 Account Closure

You may close your account at any time by contacting us. We may also suspend or terminate accounts as described in Section 19.

5. Our Services

Yes We Print provides custom apparel and branded merchandise services, including:

• Screen printing on apparel
• DTG (Direct-to-Garment) printing
• DTF (Direct-to-Film) transfers
• Embroidery
• Sublimation printing
• Design services and online Design Studio
• Custom product sourcing and fulfillment

We may add, modify, or discontinue any part of our Services at any time. Specific product availability depends on inventory and manufacturer supply.

6. Ordering, Pricing & Payment

6.1 Placing an Order

You can place orders through our Website, our Design Studio, by phone, by email, or through our quote form. See our How to Order page for details on all available methods.

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including for:

• Incorrect pricing or product information on our website
• Suspected fraud or unauthorized payment
• Inability to verify your identity or shipping information
• Content that violates these Terms
• Product unavailability

6.2 Pricing

Prices are listed in US Dollars and are subject to change without notice. The price at the time of order is the price that applies to your order, once accepted. We make reasonable efforts to ensure accurate pricing, but we reserve the right to correct obvious pricing errors.

6.3 Payment

Payment is required in full before we begin production, unless you have an approved wholesale or corporate account with written payment terms.

We accept major credit cards and other payment methods as listed at checkout. All payments are processed through secure, PCI-compliant payment processors. We do not store your full credit card information.

6.4 Taxes

Applicable sales taxes are calculated at checkout based on your shipping address and current tax regulations. You are responsible for any taxes, duties, or fees imposed by customs authorities for international orders.

6.5 Promotions & Discounts

Promotional codes and discounts have specific terms, expiration dates, and exclusions. We reserve the right to modify or terminate promotions at any time. Discounts cannot be combined unless explicitly stated.

7. Production & Turnaround

Our standard production time is 7 business days after your payment is confirmed and your artwork is approved. The production clock starts when both conditions are met. Rush and same-day options are available at additional cost.

For complete turnaround details and options, see our Turnaround Times page.

7.1 Artwork Approval

For most orders, you will receive a digital proof showing how your design will appear. Production cannot begin until you approve the proof. Delays in proof approval will delay your order.

7.2 Production Variations

Custom printing and embroidery are manual processes with inherent variations. You acknowledge that:

• Minor variations in print placement, color, and sizing are normal and not considered defects
• Colors on screens may differ from the final printed product
• Fabric shrinkage and stretching may affect print appearance over time

8. Shipping & Risk of Loss

Shipping terms and rates are described in our Shipping Policy. Standard shipping is provided via UPS, FedEx, or USPS from our Los Angeles facility.

8.1 Risk of Loss

Title and risk of loss for products pass to you upon delivery to the shipping carrier. You are responsible for providing accurate shipping addresses. We are not liable for packages lost, stolen, or delayed after delivery by the carrier.

8.2 International Orders

For international orders, you are responsible for all import duties, customs fees, taxes, and brokerage charges. Delivery times for international orders vary and depend on customs processing.

8.3 Delivery Delays

While we strive to meet all estimated delivery dates, we cannot guarantee delivery on a specific date due to factors outside our control (carrier issues, weather, customs delays, holidays). We are not liable for delays caused by such factors.

9. Returns, Refunds & Cancellations

9.1 Custom Orders

Because custom-printed and embroidered items are made specifically for you, they are not returnable for change of mind or sizing preference. Full details are in our Return & Refund Policy.

9.2 Defects & Errors

If your order arrives with defects, damage, or errors on our part, we will reprint or refund in accordance with our Money-Back Guarantee. You must report issues within 7 business days of delivery with photos.

9.3 Cancellations

You may cancel your order for a full refund before production starts. Once production has begun, cancellation may not be possible, or may be subject to fees covering:

• Costs of any blank products already procured
• Labor and setup costs already incurred
• Film, screens, or digitized embroidery files already created

Contact us immediately at info@yesweprint.com or (877) 807-4909 if you need to cancel.

9.4 Chargebacks

If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to suspend your account pending resolution and to pursue collection of any resulting fees or losses.

10. Your Content & Intellectual Property

10.1 You Own Your Content

You retain full ownership of any original artwork, logos, designs, or other Content you submit to us. We do not claim any ownership rights in your Content.

10.2 License to Us

By submitting Content for an order, you grant Yes We Print a limited, non-exclusive, royalty-free license to:

• Reproduce your Content on the products you ordered
• Use your Content as necessary to fulfill your order (digitization, color separation, mockups, proofs)
• Store your Content in your account for future reorders

We will not use your Content for any other purpose without your permission, except as described in our Privacy Policy.

10.3 Your Warranties About Your Content

You represent and warrant that:

• You own all rights to your Content, OR have obtained all necessary licenses and permissions to use it
• Your Content does not infringe on any third party's intellectual property rights, rights of publicity, or privacy rights
• Your Content does not violate any law, contract, or obligation
• Your Content is not defamatory, obscene, hateful, or otherwise unlawful

10.4 Our Right to Refuse or Remove Content

We reserve the right, but have no obligation, to refuse to print, delay, or cancel orders containing Content that:

• We believe infringes on someone else's intellectual property rights
• Contains obscene, defamatory, hateful, or unlawful material
• Depicts real people without evident authorization
• Promotes violence, illegal activity, or discrimination
• Violates these Terms or any applicable law

If we refuse an order on these grounds, we will notify you and issue a refund for any portions that have not yet entered production.

10.5 Third-Party Claims

If we receive a credible claim that your Content infringes on someone else's rights (including through a DMCA takedown notice — see Section 20), we may suspend, pause, or cancel your order pending resolution.

11. Our Intellectual Property

All content on our Website that is not your Content — including our logo, branding, text, designs, photographs, graphics, software, and organization — is owned by Yes We Print or our licensors and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for the purpose of browsing, placing orders, and using our Services as intended.

You may not, without our express written permission:

• Copy, reproduce, or distribute our Website content
• Use our trademarks, logos, or branding
• Create derivative works from our Website
• Scrape, crawl, or harvest data from our Website
• Reverse engineer our Services

12. User Conduct & Prohibited Uses

When using our Services, you agree not to:

12.1 Illegal or Harmful Activity

• Violate any applicable law, regulation, or third-party right
• Upload or create Content that is illegal, fraudulent, or harmful
• Impersonate any person or entity, or misrepresent your identity
• Use our Services to send spam, phishing, or malware

12.2 Technical Abuse

• Interfere with, disrupt, or attempt to damage our Website or servers
• Upload viruses, malware, or malicious code
• Use bots, scrapers, or other automated tools to access our Website
• Attempt to gain unauthorized access to any part of our Services
• Test the vulnerability of our systems or networks

12.3 Commercial Misuse

• Resell, redistribute, or sublicense our Services
• Use our Website to market or sell competing services
• Collect information about other users

We may take legal action against anyone who violates these Terms or applicable laws.

13. Warranties & Disclaimers

13.1 Our Warranty

We stand behind our work. If your order has defects caused by us — wrong placement, misprints, missing items, damage in production, or material defects — we will reprint or refund according to our Money-Back Guarantee.

13.2 Disclaimer of Other Warranties

Except for the express warranties in these Terms and our Money-Back Guarantee, our Services are provided "AS IS" and "AS AVAILABLE."

To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including:

• Warranties of merchantability
• Warranties of fitness for a particular purpose
• Warranties of non-infringement
• Warranties that our Services will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy or completeness of Website content

Some jurisdictions do not allow the exclusion of implied warranties. In those jurisdictions, the above exclusions apply only to the extent permitted by law.

14. Limitation of Liability

14.1 Limitation of Damages

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us for the specific order giving rise to the claim.

14.2 Excluded Damages

In no event will Yes We Print, its officers, employees, agents, or affiliates be liable for any:

• Indirect, incidental, consequential, special, exemplary, or punitive damages
• Lost profits, lost revenue, lost business opportunities, or loss of goodwill
• Loss of data or content
• Cost of substitute products or services
• Damages arising from events beyond our reasonable control (see Force Majeure in Section 21)

These limitations apply even if we have been advised of the possibility of such damages.

14.3 Exceptions

Some jurisdictions do not allow the limitation or exclusion of certain damages. Nothing in these Terms excludes or limits liability for:

• Gross negligence or willful misconduct
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Anything that cannot legally be limited or excluded

15. Indemnification

You agree to defend, indemnify, and hold harmless Yes We Print, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your Content, including any claim that your Content infringes on third-party rights
• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law or third-party right
• Any false or inaccurate information you provide

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification. You will cooperate with our defense of any claim.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the arbitration provisions in Section 17, any legal proceedings that may be allowed must be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of these courts.

17. Dispute Resolution & Arbitration

17.1 Informal Resolution First

Before starting any formal dispute, you agree to first contact us at info@yesweprint.com and attempt to resolve the issue informally. We'll do the same. Most issues can be resolved through a quick conversation. You must wait at least 30 days after first contacting us before initiating formal dispute resolution.

17.2 Binding Arbitration

If we can't resolve a dispute informally, you and Yes We Print agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, not by a court.

Arbitration will be:

• Administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
• Conducted in Los Angeles County, California, or remotely as permitted by AAA rules
• Decided by a single arbitrator
• Conducted in English
• Confidential between the parties

The arbitrator's decision will be final and binding. Either party may enforce the arbitrator's award in any court of competent jurisdiction.

17.3 Class Action Waiver

You and Yes We Print agree to resolve disputes only on an individual basis. Neither you nor Yes We Print will participate in a class action, collective action, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

17.4 Exceptions to Arbitration

The following are not subject to arbitration and may be brought in court:

• Small claims court matters (within that court's jurisdictional limits)
• Intellectual property infringement claims
• Injunctive or equitable relief to protect confidential information or trade secrets

17.5 30-Day Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice to us at Yes We Print LLC, Attn: Legal, 2633 South Broadway, Los Angeles, CA 90007 within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you want to opt out of arbitration.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or for other reasons. When we make material changes, we will:

• Post the updated Terms on this page with a new "Effective Date"
• Provide at least 30 days' notice of material changes before they take effect
• Notify registered users by email for significant changes

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Services and may close your account.

19. Termination

19.1 Termination by You

You may stop using our Services and close your account at any time by contacting us. Closing your account does not relieve you of any outstanding order obligations.

19.2 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have:

• Violated these Terms
• Engaged in fraudulent or abusive behavior
• Failed to pay for services
• Submitted Content that violates third-party rights or laws
• Posed a security or legal risk to us or other users

19.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

20. DMCA / Copyright Notices

We respect the intellectual property rights of others and expect our users to do the same. If you believe that material on our Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (DMCA).

20.1 DMCA Notice Requirements

Your notice must include:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the material claimed to be infringing, with sufficient detail to locate it
• Your contact information (name, address, phone number, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

20.2 Submit DMCA Notices To

We will respond to valid DMCA notices in accordance with applicable law and may remove infringing material or terminate repeat infringers.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Money-Back Guarantee, constitute the entire agreement between you and Yes We Print regarding the Services and supersede any prior agreements.

21.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

21.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing to be effective.

21.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

21.5 Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, pandemics, epidemics, strikes, shortages of transportation, fuel, energy, labor, or materials, cyberattacks, or internet service disruptions.

21.6 Relationship of the Parties

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Yes We Print.

21.7 Electronic Communications

By using our Services, you consent to receiving electronic communications from us. These communications may include notices about your account, transactions, and changes to our Services. You agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that they be in writing.

21.8 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version controls.

21.9 Headings

Section headings are for reference only and do not affect interpretation.

22. Contact Us

If you have questions about these Terms or need to contact us for any reason, please reach out:

We'll do our best to respond to your inquiry promptly. For legal notices, please use the mailing address above and mark correspondence "Attn: Legal."