The Make-It-Right Guarantee
We stand behind the quality of our printing, embroidery, and decoration work. If something isn’t right because of a production mistake on our end, tell us and our team will work with you to make it right.
Our mistake? We’ll make it right at no cost to you.
Three simple steps
If something isn't right, getting it resolved is fast and straightforward.
Tell us what happened
Submit your order number, a short description, and clear photos through our order issue form.
We review it
Our team reviews the order details, approved artwork, specifications, and the information you provide.
We make it right
Once we confirm an issue covered by the guarantee, we’ll choose the solution that best fits the situation and work to make it right at no cost to you.
What we'll make right
If we make a production or workmanship mistake, we stand behind our work and will help make it right.
Decoration Errors
Printing, embroidery, or decoration that materially differs from the approved artwork or confirmed specifications.
Our Production Errors
Incorrect products, decoration, or other workmanship problems caused by our production process.
Production Damage
Damage to merchandise caused by our decoration process is reviewed and handled under the guarantee and applicable production terms.
Quantity Issues
If the final quantity is outside the normal production allowance in our Terms, we’ll review it and work toward the appropriate solution.
A few helpful details
Visible issues should be reported within 7 business days after delivery or pickup. Workmanship issues that could not reasonably be discovered during normal inspection, including qualifying wash-durability issues, should be reported within 30 calendar days.
Every issue is different, so we’ll review what happened and choose the solution that best fits the situation. Solutions may include a reprint, replacement, refund, partial refund, credit, or another appropriate resolution. If a refund applies to merchandise you already received, we’ll provide return instructions and the refunded items must be returned before the refund is issued. See our Return & Refund Policy and Terms of Service for complete details.
Bringing your own garments? We’re happy to decorate eligible customer-supplied items. Because those items work a little differently, please see our Customer-Supplied Garments Policy for the details that apply.
Why thousands of customers choose us
Trusted by global brands, Fortune 500 companies, and thousands of growing businesses nationwide.
Guarantee questions
What does the Make-It-Right Guarantee cover?
How long do I have to report an issue?
What happens after I report an issue?
What solutions may be available?
What if a refund is the appropriate solution?
How do I report an order issue?
Ready to order with confidence?
Start your custom apparel order with confidence, backed by our Make-It-Right Guarantee.
