Return & Refund Policy

Effective Date: 10.23.2025

We’re proud to have over a decade of experience creating premium custom apparel and earning the trust of thousands of satisfied customers. Although we aim for perfection in every order, we understand that occasional issues can arise — and when they do, we’re committed to making them right.

Your satisfaction means everything to us. We’re proud to deliver the highest-quality custom products with some of the fastest turnaround times in the industry. If something isn’t right with your order, please let us know so we can promptly resolve the issue.

If your custom apparel is misprinted, flawed, or damaged, we’ll gladly reprint or refund your order at no cost to you — no hassles, no delays. Simply call us at 1-877-807-4909 or email info@yesweprint.com within 7 business days of receiving your order.

1. Scope

Each order placed with Yes We Print is custom-made according to your artwork, size, and garment selections. Because of this personalization, we cannot accept returns or exchanges due to buyer’s remorse, incorrect size selection, or other preference-related issues.

2. When Returns or Replacements Are Eligible

• The product is defective, misprinted, or damaged during production or shipping.
• The issue is directly caused by our process or materials, not by customer-provided artwork, file errors, or post-delivery handling.

3. How to Submit a Claim

• Contact us within 7 business days of delivery at info@yesweprint.com or by calling 1-877-807-4909.
• Include your order number, a brief description of the issue, and clear photos of the affected items.
• Do not return any products until instructed.

Once verified, we’ll issue either:

• A reprint of the affected items, or
• A refund for the defective portion of your order.

4. What Is Not Eligible for Return or Refund

• Orders where the customer changes their mind after production begins.
• Incorrect size, color, or design approved before printing.
• Minor variations in color, print placement, or garment tone (these are normal in custom printing).
• Products damaged after delivery due to washing, misuse, or wear.
• Claims made after 7 business days from receipt.

5. Shipping & Return Costs

• If the issue is our fault, we’ll cover the cost of reprinting and re-shipping your corrected order.
• If a return is required, we’ll provide detailed instructions. Unauthorized returns will not be accepted.
• Shipping fees for non-defective items are non-refundable.

6. Order Cancellation

Orders can only be cancelled before production begins. Once printing or embroidery has started, the order becomes final and non-refundable. If a cancellation is accepted pre-production, a restocking or processing fee may apply.

7. Limitation of Liability

Our responsibility is limited to the cost of the affected item(s). We are not liable for indirect, incidental, or consequential losses (including loss of business or profit) arising from your order or the use of our products.

8. Policy Updates

Yes We Print reserves the right to update or modify this policy at any time. The version published on our website at the time of your order will apply to that transaction.

9. Contact Us