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    Legal & Policies

    Return & Refund Policy

    The terms and procedures for returns, refunds, cancellations, and claims on orders placed with Yes We Print.

    Looking for our customer guarantee? See our 7-Day Money-Back Guarantee.

    Every order placed with Yes We Print is custom-made to your artwork, size, and garment selections. Because each piece is produced specifically for you, our return and refund terms differ from those of standard retail products.

    We stand behind the quality of our work. If your order arrives with a defect caused by our production process, we'll reprint it or refund it — no hassle. Please review the terms below to understand what's covered, what isn't, and how to submit a claim.

    Eligibility

    What's covered and what isn't

    Clear rules for refund and reprint eligibility on custom apparel orders.

    What is covered

    • Products that are defective, misprinted, or damaged during production
    • Printing errors caused by our process (not customer-provided artwork issues)
    • Incorrect items shipped (wrong product, size, or color due to our error)
    • Products damaged during shipping (report within 7 business days)

    What is not covered

    • Buyer's remorse or change-of-mind after production begins
    • Incorrect size, color, or design approved before printing
    • Minor variations in color tone or print placement (normal in custom printing)
    • Products damaged after delivery from washing, misuse, or wear
    • Claims made more than 7 business days after delivery
    • File or artwork errors provided by the customer
    Full Policy Details

    Terms & procedures

    Scope of This Policy

    This policy applies to all custom apparel and branded merchandise orders placed with Yes We Print. Because each order is produced according to your specific artwork, size, and garment selections, we cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or other preference-related reasons.

    Returns are only eligible for defects, production errors, or damage caused by our process or during shipping.

    How to Submit a Claim

    If you believe your order qualifies for a reprint or refund, follow these steps within 7 business days of delivery:

    • Contact us promptly
      Email info@yesweprint.com or call (877) 807-4909 within 7 business days of receiving your order.
    • Provide documentation
      Include your order number, a description of the issue, and clear photos of the affected items.
    • Wait for instructions
      Do not return any products until our team instructs you. Unauthorized returns will not be accepted.
    • Receive resolution
      Once verified, we'll issue either a reprint of the affected items or a refund for the defective portion of your order. Refunds are processed within 5–10 business days after approval.

    Order Cancellation

    Orders can be cancelled at no cost before we begin preparing your order — typically within the first few hours after placement.

    Once we've ordered blanks from our suppliers or started production, cancellations are no longer possible as costs have been incurred. To cancel within the eligible window, call (877) 807-4909 as soon as possible.

    Shipping & Return Costs

    If the issue is our fault, we cover all return shipping and replacement costs with a prepaid return label.

    If a return is required, we'll provide detailed instructions. Unauthorized returns will not be accepted. Shipping fees for non-defective items are non-refundable. For more on our shipping practices, see our Shipping Policy.

    Limitation of Liability

    Our responsibility is limited to the cost of the affected item(s). Yes We Print is not liable for indirect, incidental, or consequential losses, including but not limited to loss of business, loss of profit, event delays, or missed deadlines arising from your order or the use of our products.

    For artwork-related issues, please review our Artwork Requirements to ensure your files meet our production specifications.

    Policy Updates

    Yes We Print reserves the right to update or modify this policy at any time. The version published on our website at the time of your order will apply to that transaction.

    Frequently Asked

    Common questions

    Can I return custom apparel if I change my mind?
    No. Every order is custom-made to your artwork, size, and garment selections, so we cannot accept returns for buyer's remorse, incorrect size selection, or preference-related issues. Returns are only eligible for defects, misprints, or damage caused by our production process.
    How long do I have to report a problem with my order?
    You must contact us within 7 business days of delivery at info@yesweprint.com or (877) 807-4909. Claims submitted after this window may not be eligible for reprint or refund.
    Can I cancel my order after placing it?
    Yes — at no cost — before we begin preparing your order, typically within the first few hours after placement. Once we've ordered blanks from our suppliers or started production, cancellations are no longer possible as costs have been incurred.
    What counts as a defect that qualifies for a refund?
    Defects include misprints, printing errors that are our responsibility, incorrect items shipped, damage during production, or damage during shipping. Minor variations in color, ink tone, or print placement are considered normal in custom printing and are not defects.
    Who pays return shipping?
    If the issue is our fault, we cover all return shipping and replacement costs with a prepaid label. Shipping fees for non-defective items are non-refundable.
    How do I choose between a reprint and a refund?
    Once your claim is verified, we'll offer both options. You can choose whichever works better for your situation — a reprint of the affected items or a refund for the defective portion of your order. Refunds are processed within 5–10 business days after approval.
    What if I approved a proof and later realized there was a mistake?
    Once you approve a proof, the design is locked and production begins based on that approval. Mistakes in approved artwork, spelling, size, or color are unfortunately not eligible for reprint or refund. Please review proofs carefully before approving.
    Are reprints produced at the same turnaround as my original order?
    We prioritize reprints to get them to you as quickly as possible. Timing depends on your specific products and current production queue. Your assigned team member will confirm the expected delivery date when your reprint is approved.

    Need help with your order?

    Our team is ready to help resolve any issues — call us or send us a message, we respond fast.

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