Return & Refund Policy

1. Our Commitment & How Custom Orders Work

Every Yes We Print order is made specifically for the customer based on the products, artwork, quantities, sizes, colors, and other details approved for that order.

If we make a verified production mistake, we’ll review the issue and provide an appropriate solution under this Policy.

Because custom merchandise is made specifically for each customer and generally cannot be restocked or resold, returns or refunds normally aren’t available when the merchandise was produced correctly but the customer later changes their mind, no longer needs the merchandise, orders or approves an incorrect specification, or decides they want something different from the approved Order.

Plain English: If we make a verified production mistake, we’ll work to make it right. If the Order was produced correctly but you later change your mind or no longer need it, it normally isn’t returnable like a standard retail product.

2. Please Inspect Your Order Before Using or Distributing It

We ask customers to inspect the entire Order promptly after delivery or pickup and, whenever reasonably possible, before merchandise is distributed, resold, given away, delivered to clients, used at an event, washed, worn, altered, or otherwise used.

If merchandise has already been distributed, you may still submit a claim. However, if affected merchandise is required for inspection, return, reprint, replacement, credit, or refund, the customer is responsible for recovering those items. Yes We Print is not responsible for costs associated with retrieving merchandise distributed before a reasonably visible issue was reported.

This does not prevent a claim involving a workmanship defect that could not reasonably have been discovered before limited use, proper washing, or testing.

3. Reporting a Problem

Visible issues: Visible production problems, shortages, incorrect products, defects, or other visible Order issues must be reported within 7 business days after delivery or pickup, unless applicable law requires otherwise.

Defects that appear later: A production defect that could not reasonably have been discovered through normal inspection—such as cracking, peeling, or abnormal fading that first appears after washing according to applicable care instructions—must be reported within 30 calendar days after delivery or pickup.

Normal wear, improper washing or drying, misuse, improper care, or failure to follow applicable care instructions is not considered a covered production defect.

5. How We Review & Resolve Claims

We review each claim based on its individual circumstances, including the Order, approved artwork or proof, confirmed specifications, customer communications, production records, photographs, returned merchandise, shipping information, and other relevant evidence.

When a claim is verified, Yes We Print will determine or offer an appropriate remedy based on the circumstances. Depending on the situation, this may include correction, reprint, replacement, store credit, partial refund, refund of affected merchandise, another reasonable resolution, or, where appropriate, a full refund.

A verified claim does not automatically give the customer the right to select any particular remedy.

6. How Returns & Refunds Work

When a refund is approved for merchandise that has already been delivered or picked up, all merchandise covered by that refund must be returned to and received by Yes We Print before the refund is issued. If only part of an Order is being refunded, only the merchandise included in that refunded portion must be returned.

A customer cannot keep merchandise while also receiving a refund for that same merchandise. Returned merchandise must generally be unused, unworn, unwashed, unaltered, and not distributed, given away, or resold. An exception may apply when limited inspection, proper washing, or testing was reasonably necessary to discover the claimed defect, or when applicable law requires otherwise.

If a return is required because of a verified Yes We Print error, we’ll provide a prepaid return label or another approved return method at no cost to the customer. The customer remains responsible for packaging the merchandise and following the return instructions.

7. When Only Part of an Order Is Affected

If an issue affects only part of an Order, we’ll generally resolve the affected portion rather than treating correctly produced merchandise as defective. A verified problem with some items does not automatically make the remaining correctly produced items eligible for refund or reprint.

A customer may not receive duplicate compensation for the same merchandise or loss. Unless otherwise agreed or required by law, the same affected merchandise cannot result in both a refund and free reprint, full reimbursement and replacement, or both a chargeback and separate refund for the same amount.

8. Partial Pickup or Partially Completed Merchandise

A customer may accept, pick up, or take possession of completed or partially completed merchandise while additional decoration or other Production remains unfinished. This can include merchandise with only part of the ordered decoration completed.

Taking or using those items does not automatically cancel, pause, modify, or reduce the remaining Production. If you no longer want us to complete the unfinished portion, contact us immediately and clearly request that Production be stopped. A stop-production request becomes effective only after Yes We Print reviews and confirms it.

Until we confirm that Production has been stopped, we may continue completing the Order as originally approved. Once the remaining Production continues or is completed, the applicable cancellation and refund rules continue to apply.

10. Artwork, Order Details & Normal Production Variations

Customers are responsible for reviewing artwork, spelling, names, numbers, dates, sizes, quantities, colors, placement, and other Order specifications before approval. If Production accurately follows customer-approved information, an error already contained in that information generally is not considered a Yes We Print production error.

Rosters: When a customer provides a roster, spreadsheet, list, email, message, or other information containing personalized details, Production follows that supplied information.

Unspecified details: If a requirement was not specified before Production, our production team may use professional judgment and standard production practices. Reasonable decisions regarding unspecified details are not considered defects.

Print size & mockups: Digital mockups are visual references. Unless otherwise specifically requested and confirmed, the same print dimensions may be used across garment sizes. When an approved production proof specifies actual dimensions, those dimensions control over apparent on-screen scale.

Color & reorders: Screen colors vary. If an exact PMS color is required, provide it before Production. For reorders where matching is important, tell us before Production and, when practical, provide a previously decorated physical sample. Exact matches between separate runs cannot always be guaranteed.

Quantity variation: Custom production may occasionally result in a quantity difference of up to 3% because of decoration-related production loss. Customers are charged only for quantities actually delivered. A difference within this tolerance is not, by itself, a production defect.

11. Customer-Supplied Merchandise & Shipping Issues

Customer-Supplied Goods are subject to a production spoilage allowance of up to 5% of the quantity submitted, rounded up. This is an allowance for production risk, not an expected spoilage amount, and many Orders experience no loss.

For verified Yes We Print production damage exceeding that allowance, the applicable reimbursement limitation is $5 per additional damaged item, or up to $10 per additional damaged item with a genuine purchase receipt, subject to our complete Customer-Supplied Garments & Merchandise Policy and applicable law.

For shipped Orders, please keep packaging and provide photographs when shipping damage is claimed. Carrier delays, losses, damage, service interruptions, and other shipping circumstances are handled under our Shipping Policy and Terms of Service.

12. Refund Processing & Related Policies

Once a refund is approved and all applicable return requirements have been satisfied, Yes We Print generally issues the refund within 1–2 business days.

Refunds are generally issued to the original payment method. After the refund has been issued by Yes We Print, it may take additional time for the funds to appear in the customer’s account. Processing times vary by bank, credit card issuer, PayPal, or other payment provider and are outside Yes We Print’s control.

This Return & Refund Policy forms part of the agreement governing Orders placed with Yes We Print and should be read together with our Terms of Service, Shipping Policy, Turnaround Times, Make-It-Right Guarantee, and Customer-Supplied Garments & Merchandise Policy.

If this Policy conflicts with our Terms of Service, the Terms of Service control, except where applicable law requires otherwise.