Money‑Back Guarantee | Yes We Print

1. Duration of Guarantee

We proudly stand behind our work. If, for any reason, you are not satisfied with your printed order from Yes We Print.com, you may request a full refund or a free re‑print within 7 days of delivery.

2. What the Guarantee Covers

Our Money‑Back Guarantee applies to:

• All standard printed products (shirts, hoodies, tote bags, hats, and more) ordered through Yes We Print.com.
• Printing errors that are our responsibility (e.g., incorrect size, missing design elements, or color mismatches beyond proof approval).
• Products damaged during shipping — please retain all packaging materials and notify us promptly.

3. What the Guarantee Does Not Cover

The following are not covered under this guarantee:

• Custom‑designed prints where the customer has approved the final proof.
• Minor variations (such as small color tone differences between print runs) once approved.
• Change‑of‑mind cancellations after production has started.
• Returns requested more than 7 days after delivery.
• Return shipping costs, unless the issue was our fault.

4. How to Claim the Guarantee

If you believe your order qualifies for our Money‑Back Guarantee:

• Email us at info@yesweprint.com within 7 days of receiving your order.
• Include the following details:
  • Your order number
  • A clear description of the issue
  • Photos of the product showing any damage or errors (if applicable)
• If required, ship the item back to us at our designated return address — we’ll provide this information if necessary.
• Once we verify the issue, you can choose between:
  • A full refund to your original payment method, or
  • A free re‑print of the same item.

Refunds or credits will be processed within 5‑10 business days after claim approval.

5. Shipping & Return Costs

If the issue is our fault (printing error, damage, or misprint), Yes We Print.com covers all shipping and replacement costs.

If the claim involves a change‑of‑mind or a non‑qualifying custom order, return shipping will be your responsibility and refunds may not apply.

6. Exceptions & Special Conditions

For personalized or custom‑made items (e.g., unique artwork, custom die‑cuts) where you approved a final proof, our guarantee covers production defects only, not design preferences.

If you delay or refuse proof approval for more than 7 days, production will continue automatically, which may limit guarantee eligibility.

Any modifications or alterations made to the product after delivery (such as cutting, finishing, or secondary processes) will void the guarantee.